Refund policy

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods must be returned with all SHANPAULO tags still attached and must be in their original packaging such as ShanPaulo branded boxes and dust bags. The Goods were not used or damaged.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns and refunds of any merchandise that does not meet the above return conditions in our sole discretion.

Refunds:

Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day, we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this. We reserve the right to refuse returns and refunds of any merchandise that does not meet the above return conditions in our sole discretion.